Last Updated: September 2026

Basant Shopping believes customers should be able to reach a real support team quickly and easily.

This Support Policy explains how we handle order, product, delivery and after-sales enquiries.

1. Customer Support Channels

Customers may contact Basant Shopping through:

Email: basantshopping@yahoo.com
Phone: +1 703-929-6399
WhatsApp: +1 703-929-6399, where WhatsApp support is enabled.

Customers should use only official Basant Shopping contact channels when sharing order-related information.

2. Order Support

Our team can assist with:

• Order confirmation

• Order status

• Delivery enquiries

• Address corrections before dispatch

• Product questions

• Wrong-item reports

• Damaged-item reports

• Returns

• Exchanges

• Refund enquiries

3. Information to Include

For faster order-related assistance, customers should include:

• Order ID

• Full name used on the order

• Contact number

• Brief description of the issue

For product-related complaints, include clear photographs or a short video where relevant.

Providing complete information helps our support team investigate the issue more efficiently.

4. Order Tracking

Where shipment tracking is available, customers may receive a tracking number or tracking information once the order has been dispatched.

Tracking events are controlled by the relevant courier and may sometimes take time to update.

5. Address Changes

Customers should request delivery-address corrections before the order is dispatched.

Once a parcel is in transit, Basant Shopping cannot guarantee that the courier will be able to change the delivery address.

6. Damaged or Incorrect Orders

If a parcel arrives materially damaged, incomplete or incorrect, customers should contact us as soon as reasonably possible and provide:

• Order ID

• Parcel photographs

• Product photographs

• Short unboxing video, where available

Eligible claims will be handled under the Return & Exchange Policy.

7. Refund Support

Customers asking about an approved refund should provide their Order ID.

Approved refunds are normally initiated according to the timeline stated in our Return & Exchange Policy.

The customer's financial institution or payment service may require additional processing time after Basant Shopping initiates the refund.

8. International Customer Support

Customers ordering internationally may contact us regarding shipping and order status.

Customs procedures, inspections, duties and import requirements are generally controlled by the destination country's authorities and are outside Basant Shopping's direct control.

9. Abuse and Fraud Prevention

We are committed to respectful customer service.

Basant Shopping may investigate suspicious claims, manipulated evidence, fraudulent payment activity or repeated misuse of return procedures.

This provision does not affect legitimate consumer complaints or statutory consumer rights.

10. Privacy During Support

Customers should not send passwords, PIN codes or unnecessary sensitive financial information through WhatsApp, phone or email.

Personal information supplied during a support enquiry will be handled according to our Privacy Policy.

11. Escalations

If an issue cannot be resolved during the initial support interaction, it may be escalated internally for further review.

Complex cases may require additional verification before a final resolution can be provided.

12. Contact Basant Shopping

Email: basantshopping@yahoo.com
Phone: +1 703-929-6399

Business Locations:
Business Bay, Dubai – UAE
Washington DC, USA